Shipping policy
We appreciate you choosing FRANCISCO MARTIN FORTEZA MENDINA. Based in Invercargill, New Zealand, our online store focuses on cost-effective, entry and mid-level consumer electronic goods for global customers. We implement standardized warehouse inspection and shock-absorbing packaging processes for all electronic products, aiming to ensure every order is precisely processed, fully protected and delivered within a reasonable logistics cycle.
1. Order Processing Time
Our warehouse team completes order verification, product quality checks and dedicated electronic product packaging within 1 to 7 business days after successful order confirmation and payment. Processing services are suspended during weekends and New Zealand statutory public holidays. During peak shopping periods with heavy order volumes, standard processing timelines may be moderately extended. We will promptly notify all customers via email if unexpected prolonged delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated according to each parcel’s weight, size and delivery destination. All exact logistics costs will be clearly displayed on the checkout page before payment confirmation, with zero hidden charges or additional surcharges.
All consumer electronics orders adopt standard international shipping, with an estimated delivery timeframe of 15 business days. Actual delivery arrival status depends on real-time global logistics operations and customs clearance progress.
The stated delivery duration serves only as a reference benchmark. Delivery discrepancies may arise from logistics carrier congestion, cross-border customs review delays, extreme weather interference, regional logistics restrictions and public holidays across transit and destination countries.
3. Shipment Confirmation and Order Tracking
Once your electronic parcel is picked up and dispatched by our official logistics partner, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking inquiry link.
Logistics tracking data requires cross-system synchronization. Complete tracking details will be accessible for customer inquiry within 24 to 72 hours after parcel dispatch. If tracking information fails to update normally after the synchronization period, our support team is available for manual logistics verification and assistance.
4. Incorrect Address Disclaimer
Customers are responsible for submitting accurate, complete and valid recipient addresses, postal codes and active contact information during checkout. Please carefully verify all delivery details before finalizing order payment.
FRANCISCO MARTIN FORTEZA MENDINA will not bear any liability for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete customer-provided delivery information. Any parcels returned due to address errors will require the buyer to cover all reshipping expenses independently.
5. Lost or Damaged Packages
If your electronic parcel cannot be tracked or is confirmed lost during international transit, please submit a formal parcel investigation request to our customer service team within 5 calendar days after your scheduled delivery date.
Long-distance cross-border shipping may cause collision, extrusion or structural damage to precision electronic devices. If you receive damaged, defective or functionally abnormal products upon delivery, please contact our support team within 24 hours and provide clear photographic evidence of damaged items and intact original packaging. Our team will conduct a professional assessment and resolve the after-sales issue efficiently.
6. Apparel Care and Usage Notice
Each consumer electronic product is equipped with detailed operational guidelines and daily maintenance specifications. All users must follow official instructions for device operation, charging, usage environment and daily storage. We disclaim all liability for equipment failure, component damage and product performance faults caused by unauthorized disassembly, improper operation, non-compliant usage and artificial damage.
7. International Shipping and Customs Notice
We provide global cross-border shipping services for all electronic products in our store. Import duties, customs clearance fees and other regulatory charges may be imposed by local customs authorities based on the trade policies of different destination regions.
All customs-related fees and taxes are the sole responsibility of the order recipient. These additional costs are not included in product prices and standard shipping fees. We are not liable for parcel detention, customs rejection, forced returns and related losses caused by customers’ failure to comply with local import declaration regulations.
8. Contact Information
For any inquiries regarding shipping regulations, logistics status, delayed delivery and after-sales processing, please contact us via our official contact methods:
Trade Name: FRANCISCO MARTIN FORTEZA MENDINA
Phone Number: +64 20 410 8275
Email: support@fluxzynex.shop
Physical Address: 42 Dunbeath Crescent, Invercargill, STL 9812, New Zealand